Privacy Policy for Peak Page
At Peak Page, we are committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in connection with your use of our site and services, which include new book sales, used book trading, author events, reading groups, and literary workshops. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily provide when you create an account, make a purchase, register for an event or workshop, participate in a reading group, trade used books, subscribe to our newsletter, or contact us. This may include your name, shipping address, billing address, phone number, and email address.
- Transaction Data: Details about the products and services you have purchased from us, including payment method (though we do not store full credit card details on our servers; these are processed securely by third-party payment processors).
- Information from Used Book Trading: When you trade in used books, we may collect details necessary for the transaction, which could include your contact information and details of the books being traded.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.
- Automatically Collected Information: When you visit our online platform, we automatically collect certain information such as your IP address, browser type, device information, operating system, referring URLs, and how you interact with our site. This is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Manage Services: Fulfilling your orders for new books, facilitating used book trades, managing your participation in author events, reading groups, and literary workshops.
- To Process Transactions: Processing payments and managing returns or exchanges.
- To Communicate with You: Sending order confirmations, updates about events, responses to inquiries, and information about our products and services that may be of interest to you.
- To Improve Our Services: Analyzing how our site and services are used to enhance user experience, website functionality, and the relevance of our offerings.
- Marketing and Promotion: With your consent, sending you newsletters, promotional offers, and information about upcoming events. You can opt-out of marketing communications at any time.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our online platform.
3. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We use third-party service providers (e.g., payment processors, shipping companies, IT support, marketing agencies) to perform functions on our behalf. These providers are granted access only to the personal information needed to perform their functions and are contractually obligated to maintain its confidentiality and security.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share information with your explicit consent for specific purposes not otherwise covered by this policy.
4. Data Security
We implement a range of security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and support marketing efforts.
- What are Cookies: Small data files stored on your device that help our site remember your preferences, tailor content, and provide statistical data.
- Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
6. Your Privacy Rights
Under Australian privacy law, you have certain rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies.
- Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We may require you to verify your identity before processing your request.
7. Third-Party Links
Our online platform may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Peak Page
Webb Trail,
Melbourne, Victoria, 3207
Australia